Privacy Policy

Introduction and scope

HK Design (“HK Design”, “we”, “us”) operates the website https://hkdesign.in and offers interior design services. This Privacy Policy explains what personal information we may collect, why we collect it, how we use it and the choices you have.

It applies to your use of our website and to enquiries you make to us through our website, WhatsApp, telephone or email. It does not apply to third-party websites or services that our website may link to.

We aim to handle personal information in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”), together with the rules made under it, as and when their provisions apply. By using our website or contacting us, you acknowledge that you have read this policy.

Information we collect

We collect only the information that is reasonably needed to respond to you and to run our website. It falls into three groups:

• Information you give us, such as your contact details and project requirements.
• Information collected automatically when you browse our website.
• Information from our communications with you by phone, email or WhatsApp.

Information you provide

Depending on how you contact us, you may provide:

• Your name, mobile number and email address.
• Your city or locality, and the location and type of your property.
• Project details such as the type of space, scope of work, budget range, timeline and design preferences.
• Any files, photographs, floor plans or references you choose to share.
• The content of your messages to us.

Please share only what is needed for your enquiry. We do not need bank account details, card numbers or government identity numbers to respond to a website enquiry.

Automatically collected information

When you visit our website, certain technical information may be recorded automatically by our website, hosting or analytics systems. This may include:

• Your IP address and approximate location derived from it.
• Browser type, device type and operating system.
• Pages viewed, time spent, the page that referred you and the date and time of your visit.

This information is used in aggregate to keep the website secure and working well, and to understand how it is used.

Cookies and similar technologies

Cookies are small files stored on your device. Our website may use essential cookies that help pages load and function, and, where enabled, analytics or performance cookies that help us understand how visitors use the site. Embedded third-party content, such as maps or videos, may also set its own cookies.

You can block or delete cookies through your browser settings. Some parts of the website may not work as intended if essential cookies are disabled.

How we use your information

We use personal information to:

• Respond to your enquiries and arrange consultations or site visits.
• Prepare design proposals, estimates and project plans, and deliver our services.
• Communicate with you about your enquiry or project.
• Maintain, secure and improve our website.
• Meet legal, accounting and regulatory obligations, and protect our rights.

Where we wish to send you promotional messages, we will do so only where permitted by law, and you may ask us to stop at any time.

Website enquiries and forms

When you submit an enquiry through our website, the details you enter are received by us through the website and its supporting systems, such as hosting and email services. We use them to contact you about your request, by phone, email or WhatsApp.

Consultations and project enquiries

For consultations and projects, we may receive more detailed information such as property addresses, floor plans, photographs, measurements and personal design preferences. We use this information only to assess your requirements, plan and deliver the design work you ask us to do.

Where a project needs the involvement of contractors, vendors or consultants, we may share the relevant project details with them to the extent necessary. Any use of images of your project in our portfolio or marketing is intended to take place only with your consent.

WhatsApp, phone and email

Our website may include links that open a WhatsApp chat with us, with a pre-filled message. Messages you send on WhatsApp are also subject to WhatsApp’s own terms and privacy policy. We may keep records of messages, emails and call details so that we can follow up on your enquiry and manage your project.

Sharing and disclosure

We do not sell your personal information. We may share it only in these situations:

• With service providers who help us operate our website and communications, such as hosting, email, analytics and messaging services.
• With contractors, vendors or consultants where needed to carry out your project.
• With courts, regulators or government authorities where required by law or to protect legal rights.
• In connection with a restructuring or transfer of our business, where permitted by law.

Third-party services

Our website relies on third-party services such as hosting providers, messaging platforms and, where used, analytics or embedded content. These providers process information under their own terms and privacy policies, which we encourage you to read. We are not responsible for their practices.

Storage, security and retention

We take reasonable steps to protect personal information from unauthorised access, misuse or loss. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Information may be stored on systems operated by our hosting and service providers, whose servers may be located in or outside India. We keep personal information only for as long as needed for the purposes in this policy or as required by law, and then delete it or make it anonymous where reasonably practicable.

Data protection and your rights

Subject to the DPDP Act and the provisions in force from time to time, you may have the right to:

• Ask for a summary of the personal data we process about you.
• Ask us to correct, complete or update your personal data.
• Ask us to erase your personal data where it is no longer needed or you have withdrawn consent, unless the law requires us to keep it.
• Withdraw consent you have given. This does not affect processing done before you withdrew it.
• Have your grievances addressed, and nominate another person to exercise your rights in the event of your death or incapacity.

To make a request, email us at info@hkdesign.in with your name, contact details and a description of your request. We may need to verify your identity, and we will respond within the time required by law. If you are not satisfied with our response, you may approach the Data Protection Board of India as provided under the DPDP Act.

Children’s privacy

Our website and services are not directed at children under 18, and we do not knowingly collect their personal information. If you believe a child has given us personal information, please contact us and we will take steps to delete it.

External website links

Our website may link to other websites, including social media and messaging platforms. We do not control these sites and are not responsible for their content or privacy practices. Please review the privacy policy of any site you visit.

Changes to this policy

We may update this Privacy Policy from time to time, for example to reflect changes in our practices or in the law. The updated version will be posted on this page with a new “Last updated” date. Where the law requires, we will take additional steps to inform you.

Contact and privacy enquiries

For questions about this policy, to exercise your rights or to raise a privacy concern, please contact us: